Refund Policy

 REFUND AND CANCELLATION POLICY

The Physics Gateway Android Application and thephysics.co.in Website

Effective date: 24 August 2026
Last updated: 24 August 2026

  1. SCOPE

This Refund and Cancellation Policy applies to eligible purchases of educational courses, subscriptions, test series, scheduled examinations, digital study materials and related services supplied by Viswanath Educational Services through The Physics Gateway Android application, thephysics.co.in, or an authorized payment channel.

Some features may currently be free and payment functionality may not yet be active. This policy applies whenever a paid product is lawfully offered and purchased.

  1. CHECK BEFORE PURCHASING

Before payment, users should review the course title, syllabus, access period, price, free samples, device requirements, language, schedule and any stated eligibility conditions. Access to digital content may begin immediately after successful payment and activation.

  1. WHEN A REFUND MAY BE APPROVED

A refund may be approved after verification in the following situations:

  • the same transaction was charged more than once;
  • payment was successful but the purchased access was not activated within 48 hours after the user supplied the information reasonably required to identify the transaction;
  • an incorrect product was activated due to an error attributable to us and the user has not materially consumed that product;
  • we cancel a separately paid live class, scheduled examination or service and do not provide a reasonable reschedule, replacement or equivalent credit;
  • a material technical defect attributable to our system makes the purchased service substantially unusable, the user reports it promptly with reasonable evidence, and we cannot provide a reasonable remedy; or
  • a refund is required under applicable law or the binding rules of the payment platform used for the purchase.
  1. WHEN A REFUND IS NORMALLY NOT AVAILABLE

Except where required by law or Section 3 applies, refunds are normally not available for:

  • change of mind after digital access has been activated;
  • failure to use the course during the stated access period;
  • dissatisfaction based only on teaching style, difficulty level, examination outcome or personal expectations when the product supplied substantially matches its description;
  • purchasing the wrong course despite the title, description and free sample being available, unless no material content has been consumed and we agree to a course transfer;
  • inability caused by an unsupported, modified, rooted, compromised or defective device, poor internet connection, insufficient storage, or third-party service outside our reasonable control;
  • account suspension or termination caused by credential sharing, unauthorized copying, piracy, fraud, abusive conduct or another material breach of the Terms and Conditions;
  • expired access periods; or
  • partial use of a subscription or course, unless a pro-rata refund is required by law or expressly offered by us.

Nothing in this policy removes a consumer right that cannot lawfully be excluded.

  1. FAILED OR PENDING PAYMENTS

If money is debited but the transaction is shown as failed or pending, users should first allow the bank, UPI system or payment platform’s normal reconciliation period. Automatic reversals are controlled by the bank or payment platform and may not be received by us.

If the amount is not reversed and access is not activated, contact us with the registered email address, payment date, amount, transaction reference and a redacted payment screenshot. Do not send a complete card number, UPI PIN, OTP or banking password.

  1. HOW TO REQUEST A REFUND

Email: thephysicsexams@gmail.com
Subject: Refund Request – [Student ID / Transaction Reference]

Include:

  • registered name and email address;
  • Student ID, if available;
  • course or service purchased;
  • payment date, amount and transaction reference;
  • reason for the request; and
  • supporting evidence where relevant.

Requests should be submitted promptly and preferably within seven calendar days of the transaction or discovery of the problem. A shorter reporting period does not override rights available under applicable law.

  1. REVIEW AND PROCESSING

We may verify the account, transaction, usage history and technical records before deciding a request. We aim to acknowledge a complete request within 48 business hours and communicate a decision within seven business days, although complex cases, bank reconciliation and platform investigations may require additional time.

An approved refund will normally be initiated to the original payment method. The time taken for the amount to appear is controlled by the bank or payment platform. Taxes, fees and adjustments will be handled according to applicable law and the payment platform’s rules.

  1. GOOGLE PLAY PURCHASES

Where a purchase is processed by Google Play, refund requests and cancellations may also be governed by Google Play’s terms, procedures and decisions. Users should use the purchase-management or refund tools provided by Google Play where applicable. We cannot override a final platform decision where the transaction is controlled by that platform.

  1. APPROVED EXTERNAL PAYMENT PROCESSORS

If an alternative payment option is lawfully activated in India, its payment and refund procedures may also apply. The name of the processor and material payment terms will be shown before payment. Users must not make payments to personal accounts, unofficial QR codes or channels not displayed in the official App, Website or written communication from our verified contact.

  1. SUBSCRIPTION CANCELLATION

Stopping renewal prevents a future renewal charge but does not normally refund the current access period. Access generally continues until the end of the paid period unless the product description or payment platform provides otherwise.

Deleting the App, deleting an account or ceasing to use the Services does not itself cancel an external payment mandate or create a refund. Users must also cancel any active renewal through the payment platform used for the purchase.

  1. COURSE TRANSFER OR CREDIT

At our discretion, an unused or minimally used purchase may be transferred once to another eligible course or converted into account credit. A transfer or credit is not guaranteed, may be subject to price differences, and cannot be exchanged for cash unless required by law.

  1. CONTACT AND GRIEVANCE DETAILS

Operator: Viswanath Educational Services
Email: thephysicsexams@gmail.com
Phone: +91 7722982547

Address:
Proprietor: S.N.S. Manasa
Viswanath Educational Services
202, Brundavanam Residency,
Plot No. 61 & 62, Goutami Enclave,
Masidmanda, Kondapur,
Hyderabad – 500084,
Telangana, India.

Grievance Officer / Authorized Representative:
S.N.S.Manasa

Designation: Grievance Officer, Viswanath Educational Services